Joe & Seph’s Discount Codes

Joe & Seph’s accepts VISA, MasterCard, and PayPal.

Joe & Seph’s ships within the countries that are available during the checkout process.

Unfortunately, they're unable to change or cancel orders once they've been processed. However, if you’ve made a mistake (e.g. with the delivery address or flavours ordered), the best thing to do is to get in touch via their contact form here and they’ll do their best to help.

Yes, a confirmation email should come through immediately once your order has been placed. However, this can sometimes be misplaced and end up in your junk mail, so be sure to check there too! If you can’t see it, please get in touch and they will put their detective hats on and find out what’s happened to your order.

This is sometimes possible if you contact them in time, however, not guaranteed. If you think you might want to change the address please get in touch as soon as possible via our contact form (here) and they’ll do their very best to intercept your order.

For UK mainland orders, you should receive a FedEx tracking number when your order is dispatched from their warehouse (bear in mind this can sometimes end up in the junk mail folder) which you can use to track your order on their website (www.fedex.com). If you have any problems you can call their customer service line on 0845 600 0068 and they can track your parcel for you, or get in touch with them if you need their help!

For UK non-mainland, orders can take up to 10 working days to arrive so you may have to wait a little longer for your popcorn. Please do get in touch if you haven’t received your order within 10 working days and they'll do their best to track it down for you.