If the customer wants to change a reservation, he must send the request through the dedicated form in the reserved area of Lol.travel. To access, just enter the email indicated during the purchase and the booking code (PNR). Lol.travel will verify the possibility of modification, any penalties provided by the hotel supplier, and any price differences and will submit them to the customer before proceeding with the modification. The cost of the service provided by Lol.travel is 55.00 euros, even in the event of a change due to COVID-19.
If the customer wants to cancel a reservation, he must proceed in self-service mode, through the reserved area of Lol.travel. To access, just enter the email indicated during the purchase and the booking code (PNR). The self-service activity does not provide for the payment of charges to Lol.travel. Cancellation and any refunds are subject to the hotel policies, accepted by the customer during the purchase. If the customer requests the intervention of Lol.travel, the cost of the service is 55.00 euros, even in case of cancellations due to COVID-19.