Neal & Wolf Discount Codes

Neal & Wolf accepts VISA, Mastercard, AMEX, Discover Card, Maestro, Diners Club, Google Pay and PayPal.

Neal & Wolf ships within countries provided during checkout.

After placing your order, a confirmation email will be sent to your registered email address. If you do not receive the email within 15 minutes, please check your junk box as sometimes an automatic email can be filtered.

Alternatively, to confirm your order has been placed successfully, please log in and go to “My Account” at the top of the website and select “My Orders”. For any inquiries, please contact info@nealandwolf.com

Neal & Wolf is closed on all bank holidays, weekends and Christmas periods; delivery times will be affected during those periods. They aim to meet these delivery times but during busy periods (including sales) deliveries may take a little longer. Occasionally tech updates to their websites or force majeure events, such as extreme weather conditions or postal strikes, will mean that delivery may take slightly longer than expected.

Their returns policy means you can return an item within 14 days of when you received it. If the item is unused and in its original packaging, they’ll offer an exchange or a full refund. That does not affect your statutory rights.

Unfortunately, packages can occasionally become damaged in transit. In the unusual event you receive a damaged or faulty item please contact their customer service team with your order details and proof of damages such as photos of the product or damaged packaging. In the event you need to return a faulty or damaged item they will provide you with a free Royal Mail returns label.

Please contact their customer service team with your order details and details of which item is missing from your order. They will investigate missing items with their warehouse team and couriers, and once approved they will send out a replacement product. A refund for missing items will only be issued in the event the item is out of stock and they cannot provide a replacement.

Exchanges and refunds will be processed within 10 working days of receipt. They may require proof of damages such as photos of the product or damaged packaging in order to process a refund or arrange a replacement.