When do I have to pay my bill?
You have 14 days to pay from the day you receive your bill. If you’ve opted out of paying by Direct Debit, or if your bill hasn’t been paid on time, you’ll be charged a late payment fee which may include interest. If your payment is late they may also pass your information on to a collection agency. If you receive a text message stating that you haven’t paid, you can call the number on the text message to make the payment. If you think you’ve received the message in error, please contact their Help Team via Webchat or by phone.
Where can I print my bill?
You can print your bills easily from My Account for free. Once you have logged in, simply select the green printer icon at the top right-hand side of your screen to print your bill. If you prefer paper bills in the post, you can contact their Help Team via Webchat or by phone. There will be an additional charge of £1.50 added to your bill to cover the costs of paper billing.
Can I change my bill due date?
Their billing cycles are currently fixed so it’s not yet possible to change your bill due date. They’re working on it and hope to make this available to their Contract customers soon.
How do I contact you about a lost/stolen phone?
You can contact their Help Team at any time to report that your phone has been lost or stolen. You can call 5888 from another Talkmobile phone or 0333 304 8064 from any other phone (charges vary). Their emergency team can block your SIM straight away but please bear in mind you’ll be responsible for any charges run up on your phone beforehand. Once they’ve made sure no one can use your phone, they’ll tell you your phone’s unique ID code (called an IMEI). You can use this number to make a crime report at your local police station. If you have insurance, you can also use it to make a claim. If you find your phone later, just let them know and they’ll unblock your SIM. They can also replace your SIM-free of charge and you’ll be able to keep the same number.