What is the best way to return or recycle equipment?
Virgin Media tries to repair and reuse as much equipment as possible. Unfortunately, not all of Virgin Media's equipment can be reused and must be recycled. Recycling and reusing Virgin Media's kit will help the environment by reducing the amount of waste that ends up in landfills.
What equipment should be returned?
If you have any of the items listed below, please follow the instructions to return them to Virgin Media. If you have any additional equipment, see the instructions below on how to recycle it.
How should I return my equipment?
If you're downgrading or leaving Virgin Media, Virgin Media will send you free packaging and a pre-paid postage label (your returns kit) so you can return Virgin Media's.
Step 1: Gather your supplies
A basic flatpack returns box was given to me:
- A basic flatpack returns box was given to me.
- Open the tension film card and slide one TV box under the film. Tighten the film by folding the tension flaps down under the box and lifting the remaining flaps to cover two sides of the TV box. Rep with each TV box.
- Create the larger box by laying the cardboard flat and folding it into shape, then filling it with all of the TV boxes and closing the flaps.
- Place the broadband Hub inside the bubble bag.
- Locate the postal bag and place the box, bubble bag, and smaller kit (power cables, TV remotes) inside. Seal the bag.
A postal return bag has been sent to me:
- Open the bubble bag, insert the WiFi Hub, and close it.
- Fill the postal bag with the bubble bag, old TV box, and other small items (power supplies, remote controls).
Step 2: Apply the label
Peel the sticker off (or generate a new pre-paid label) and put it on the mailer bag that comes with the returns pack.
Step 3: Deliver your package
Take your receipt to your local CollectPlus and retain it as proof that you sent the equipment to Virgin Media. Returns have been completed.
How to Change Out Your Equipment
If Virgin Media's technician is installing your new services, they will be able to remove your old TV box, Hub, and other equipment. If you're upgrading or replacing malfunctioning equipment on your own, follow these steps:
- Step 1: When you receive the QuickStart kit, is to empty the new equipment of the box.
- Step 2: Reuse the same box by placing the old kit in the tray and the other components (remote control, power cables) in the smaller compartments, then closing the lid and securing the box with the red clips.
- Step 3: Label the box – a letter was included in the QuickStart kit; peel the sticker off (or make a new pre-paid label and slap it over the original address label on the box).
- Step 4: Deliver the package – take it to your nearest CollectPlus location and retain your receipt as proof that you delivered the equipment to Virgin Media. Sorted.
How to Recycle Electronict
Please dispose of Virgin Media's equipment in an environmentally acceptable manner unless you have been asked to return it to Virgin Media.
How to locate a recycling facility in your area
To find a recycling centre near you, go to Find a Recycling Facility and enter your postcode, town, or city.
Do you require assistance in recycling our equipment? Virgin Media's team will pick up your message Monday through Friday from 7 a.m. to 11 a.m., Saturday and Sunday from 8 a.m. to 8 p.m., on 0753 305 1809.
When I take my old equipment to a recycling centre, what happens to it?
- At a reprocessing plant, it's shredded into small bits.
- Plastic, metals (magnetic and non-magnetic), and other materials are separated.
- These raw materials are discarded and transformed into something new: Zinc from mobile phones is utilised in ships, lampposts, and metal railings, for example. Plastic can also be used to make musical instruments.
Recycling of mobile phones
Even if you aren't a customer of Virgin Media's, you can sell your old phone to Virgin Media:
- Obtain a reasonable estimate (valid for 7 days) Virgin Media will give you an offer if you send us your information at vrecycle.virginmedia.com.
- Send Virgin Media your phone for free. Are you satisfied with the price you were given for your phone? You will receive free shipping and packaging. Please remove your SIM and memory card and delete all of your data from the device (contacts, messages, photos...) before placing it in the Freepost bag and sending it to Virgin Media.
- Obtain payment Your phone will be received via text message, and payment could arrive in two working days. If your phone passed Virgin Media's tests – it must be the manufacturer, model, and condition you described – another text will confirm the money is in your account.