How do I make a payment?
It’s always easiest to sign in to My Virgin Media to pay your bills. But if you need to, you can make a one-off payment instead. You’ll need to have these handy:
*12 digit payment referenc
* Area reference
* Account holder’s last name
* Email address
* Debit or credit card
What if I’m unhappy with my order?
If you decide you’d like to cancel your order after you’ve placed it, just text them for free on 07533 016 422 between 7 am and 11 pm Monday to Friday, 8 am and 8 pm Saturday to Sunday. Alternatively, you can call them on 789 from your Virgin mobile phone, or 0345 6000 789 from any other phone and one of their friendly team will help you return your item. Lines open 8 am-10 pm Monday to Saturday and 8 am-6 pm Sunday.
With Virgin Media’s 14-day Customer Satisfaction Guarantee you can return your device for a full refund or replacement they’ll even send you the pre-paid packaging to return it in.
Can I reschedule my delivery, installation, or fault appointment?
If you need Virgin Media to visit you at another time or on another day, or you’d like to change your delivery date, just sign in to your My Virgin Media account where you’ll see your appointment or delivery details on your account dashboard. If your appointment or delivery is more than 24 hours away, you’ll be able to click reschedule and follow the steps.
How do I track my QuickStart delivery?
Tracking your delivery is easy, whether you’ve ordered it by CollectPlus to come to your chosen collection point or if you’ve decided to get it delivered to your door.
How do I change my broadband, TV, and phone services?
One of the simplest and quickest ways to make changes to your broadband, TV and phone services is through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers they have for you.
If you’ve not got one, you can find out how to create and manage your My Virgin Media account from their help page.