HOW DO I FIND MY SIZE?
Sizes match item label sizes and can be found on their site. They use Italian sizes, excluding Men’s Shoes, in which case sizes conform to English sizing. On Item description pages you find a size guide in order to assist you in selecting your size.
HOW CAN I IDENTIFY A NON-AUTHORISED SITE?
Unfortunately, counterfeit TOD’S items can be found on websites with registered domain names that use the TOD’s brand name - or with slight variations of the brand name- and through descriptive words such as “bags” or “outlet” with additional words such as “authentic” or “genuine”.
HOW LONG DO I HAVE TO RETURN AN ITEM?
You may request a refund or an exchange within 30 days following the delivery of the item(s) To exercise your Right to Withdrawal or the Right to an Exchange you may notify us of this intention by post, fax or via email.
CAN I CANCEL OR CHANGE AN ORDER?
If you’d like to cancel or modify your order, Tod’s invite you to promptly contact us by email at: [email protected]
or by freephone 8003681791.They will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, they won’t be able to guarantee the cancellation or modification of your order.
HOW DO I KNOW IF I HAVE PURCHASED AN AUTHENTIC TOD’S PRODUCT?
Genuine TOD’S items are exclusively sold through a network of Boutiques that are directly managed by TOD’S, at a selection of franchisees, large warehouses, specialized stores and on tods.com.