True Grace Discount Codes

True Grace accepts payment at checkout by credit & debit card, Apple Pay, Google Pay and Paypal.

You can also pay via a pre-purchased gift card.

Delivery costs depend on location. UK mainland orders under £50 are charged at £4.95 and international orders under £150 can range from £20 to £30, depending on location.

Please note: If you use a discount code which brings your order below the free delivery threshold, you will be charged for shipping. Please ensure your order after discount is above the free delivery threshold to qualify for it.

Delivery times are set by the carriers they use.

• For UK deliveries via DPD you can usually expect your order within 3 working days from dispatch.

• Fragrance sample-only orders sent via Royal Mail (for UK customers) can take up to 6 working days to arrive from dispatch.

• International orders vary by location.

Yes, they do. They ship to most locations across the world. Their full list of shipping rates can be found here. Unfortunately, they cannot ship to China or Russia at present. If you are trying to check out and you are getting an error after entering your address please contact enquiries@truegrace.com. Please note they cannot ship room sprays to addresses outside of the UK mainland.

• For UK mainland deliveries we use DPD Local.

• For Non-UK mainland and international orders, they use DHL.

• For the free delivery of fragrance samples, they use Royal Mail.

• They aim to dispatch your order as soon as they can. This can take up to 4 working days at busy periods. Once your order is dispatched you will receive a notification to confirm this.

• UK mainland customers will then receive a notification from DPD with a tracking reference. International and non-mainland UK will receive a tracking reference from DHL.

• Please note that if you have only ordered fragrance samples, these are sent via Royal Mail (non-tracked).

No, they are unable to cancel any orders once you have completed checkout and paid for your order. Please ensure you are happy with your order before proceeding to checkout.

No, once you have completed checkout they are unable to amend your order. Please make sure you double-check all products and quantities ahead of completing your order.

• In the event that you are unhappy with your purchase, they do offer returns. You must contact them within 7 days of receiving your order via email at enquiries@truegrace.com. Please note that if you are returning goods for any reason other than the goods being faulty or incorrectly delivered you will need to cover the postage cost to get the goods back to them before they can issue a refund.

• Please note: if you received a free gift with your order, you will need to return this as well.

They ensure their order is properly & securely packaged when they send it to you. If, for any reason, your products have arrived damaged please contact enquiries@truegrace.com. Please make sure to provide them with your order number and images of any damage.

In the unusual case that your products are faulty, please contact enquiries@truegrace.com. Please make sure to provide them with your order number and images of the faulty product.