What is the payment method?
Alpinetrek.co.uk accepts VISA, Mastercard, Maestro, and PayPal.
What countries can you deliver to?
Alpinetrek.co.uk only ship online orders to the UK (please see their Shipping Costs page for more info). If you would like to enquire about delivery to another country please contact their customer service team who will be happy to advise you.
I have received a defective item. What do I do now?
This really shouldn’t happen but if it does please accept their sincere apologies and know that they have a dedicated team ready at your disposal. Please see Alpinetrek.co.uk‘s returns page if the product was delivered faulty or damaged and their warranty page for information on how to make a warranty claim for a material defect.
Can I exchange an item?
Unfortunately, they do not offer a return for exchange service. If you like the product but would prefer it in a different color or size simply return the unwanted item to them for a refund and place a new order for the item you want via the online shop. For more information on returning your product please see their Returns page.
When will I get the money back for returned goods?
You will receive your refund within 7 days from when they receive your returned items.