How soon will I get my refund?
Once your items are inspected by the store, you’ll get your refund typically within 5-10 business.
What is the payment method?
The following payment methods are accepted on their website:
*Credit Card (VISA, MasterCard, American Express, Discover)
*Paypal (Requires a Paypal account)
*Artnaturals Gift Cards+
* Credit card purchases for USA orders (Requires USA-issued credit cards only)
A maximum of one payment method can be used per order.
Can I cancel or change an order?
They make every attempt to expedite the processing of your order right away, therefore cancellations may not be available if your package is already shipped. If you would like to cancel an order that has already been shipped, please review their return policy and take steps to proceed with a return.
Occasionally, orders that are flagged as potential fraudulent orders, or that do not meet the requirements needed for them to complete your order, it may be canceled at any time and the charge returned.
Is it easy to return items?
Once your return is approved, you’ll receive step-by-step instructions and in some cases a prepaid shipping label via email.
Can I track my order?
Once an order has been processed for shipment, your tracking number will be available in your order details by logging into your account. In addition, you will receive an email to the email address associated with your account with the updated tracking information.