My fireplace appears to have small areas of rust on the exterior, is this permanent?
No, these fireplaces are shipped long distances over water, and sometimes there can be minor areas of surface rust on the full polish models. This is extremely easy to remove with a little WD40 and some soft wire wool.
What type of hearths are available?
They supply 2 types of the hearth. These are solid black granite 6 sizes available or white marble 4 sizes available.
What happens if my fireplace is damaged on arrival?
Please contact them within 24hrs of receipt of goods, this enables them to inform their carriers or suppliers of the situation and will enable them to rectify the situation.
Do I need to purchase anything separately for my new fireplace?
Once you have fitted the insert, surround, hearth and gas fire your new fireplace is fully functional. The only item that we do not supply is the ash pan tray for under the grate should you choose to burn solid fuel. These are readily and cheaply available from any reputable DIY store.