What payment method do you accept?
H.S Johnson accepts VISA, Mastercard, American Express, Apple Pay, Amazon Pay, and PayPal.
Do you ship Internationally?
Yes. H.S Johnson ships Internationally.
What is your shipping policy?
Order by 4 pm for same-day dispatch. H.S Johnson try to secure all orders that are received by 4 pm Monday to Friday are dispatched the very same day.
Missed Deliveries - If nobody is at home to sign for the parcel a missed delivery card should have been put through your letterbox with instructions. Please read the card carefully as most companies will return any undeliverable parcels back to the sender (in this case) after 7 days. If your parcel is sent back to them as undelivered they will ask you to pay for the delivery of the second delivery attempt before they send your parcel back out to you.
What if I receive faulty items?
They rarely have to deal with faulty items, but they realize it can happen and they are very sorry for the inconvenience caused and will remedy the situation as soon as possible. If the item you received is faulty, please contact firstname.lastname@example.org with your order reference number in the title, details of the item ordered and the fault experienced, and whether you require a refund or a replacement. They will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to them. The item is your responsibility until it reaches them. For your own protection, they recommend that you send the parcel using a delivery service that insures you of the value of the goods. The cost of returning the item to them is their responsibility for reasonable postal charges as long as a fault is found.
What is your return policy?
H.S Johnson offer a 30 Day Return Policy. This means any item/items bought from them can be returned within 30 days of purchase. Please note that returned item/items must be unworn, still have all packaging, tags attached, and returned as new. Under the United Kingdom’s Long Distance Selling Regulations you have the right to cancel your order for any item purchased from H.S Johnson, for a full refund within 14 days.
To cancel your order please contact email@example.com with your order reference number in the title. If however your order has already been processed, you will need to return the order to them. The item is your responsibility until it reaches them. For your own protection, they recommend that you send the parcel using a delivery service that insures you of the value of the goods. The cost of returning the item to them is your responsibility.