What is the payment method?
HugglePets accepts VISA, Mastercard, American Express, Maestro and PayPal.
Where does HugglePets deliver?
HugglePets delivers to the United Kingdom and Ireland.
What is the HugglePets cancellation policy?
Orders must be cancelled before dispatch (each working day at 2 pm). To cancel an order please contact as soon as possible on [email protected]
or 01902 494860. If an item has been dispatched they are unable to cancel the order and the customer would need to return the item at own cost in exchange for a refund on the product only.
What is the policy on returning goods?
Items must be returned unused in original packaging within 30 days of purchase. It is recommended that customers return items with a tracked and insured courier service as they will not be held responsible and therefore will not refund damaged or lost goods.
How to request a return or a refund?
To request a return or refund, please contact the customer services team: [email protected]