Updated 1st December 2024
1 Ratings. Average 3 out of 5 stars
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PetSnowy accepts VISA, Mastercard, AMEX, Discover Card, Diners Club, JCB, Union Pay and PayPal.
Expected Shipping Time:
When shipping a litter box unit outside the contiguous United States, the following shipping costs apply: $150 for Hawaii and Alaska, and $200 for Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the U.S. Virgin Islands.
Their products are shipped from warehouses located in the United States, Europe, the United Kingdom, Canada, and Australia.
Unfortunately, they are unable to deliver orders to PO Boxes or APO/FPO/DPO addresses.
To correct an incorrect billing or shipping address for an order, it's best to cancel the existing order and place a new one with the correct information on their website. You can also contact their customer service at support@petsnowy.com. for further assistance.
Once your order has been shipped, you can expect to receive an email containing the tracking information. Alternatively, if you log into your account and click on "More Actions," navigate to the "View Order Page" where you will find the tracking details for each of your orders.
To ensure safety during shipping, litter boxes, water dispensers, and feeders are shipped separately from the accessories on PetSnowy. If you have not received tracking numbers for the other items in your order, please feel free to contact support@petsnowy.com at any time.
PetSnowy products purchased directly through their website may be returned within thirty (30) days of receipt for a full refund. Kindly note that there will be shipping costs. If you shop on a different website, please comply with the website policy. Click on their Return Refunds page for more details.
If you’ve purchased your PetSnowy product through a third-party retailer, you must coordinate the return directly with that retailer.
They offer a return shipping service. They can provide you with a return shipping label and the shipping cost will be deducted from your refund. The specific shipping cost varies by region, please contact their support team at: support@petsnowy.com for more details.
Before returning your PetSnowy product, please give it a good cleaning. Please note that products returned in an unclean state within the 30-day trial period may incur a $75 cleaning fee deducted from your refund.
After their warehouse receives your return and checks that everything is fine, they will apply for a refund for you. Refunds will be issued based on the payment method used to contribute. It may take 3-5 business days to process for US payment methods or 7-10 business days for international payment methods.
Every PetSnowy product comes with a 1-year standard manufacturer warranty at no cost. Their warranty plan includes coverage for accidental damage, power surges, mechanical and electrical breakdowns, as well as software support.
During the warranty period, they will resolve any product issues free of charge, including providing free shipping both ways. There are never any deductibles or hidden fees. Click to their Warranty page for more details.
Phone +1 888-664-6950
Email support@petsnowy.com
Experts in pet supplies launched PetSnowy in 2020 to improve the comfort and enjoyment of pet ownership. The firm produces the SNOW+ Self-Cleaning Litter Box, a self-cleaning litter box for cats. To keep the litter box and its surroundings clean, it is equipped with a UV light that operates around the clock, breaking down germs, viruses, and organic materials. It is odourless, self-sealing, and equipped with safety sensors in addition to an app monitor.
Their area of expertise lies in the investigation, creation, and manufacturing of cutting-edge intelligent pet goods, including feeders, automatic water dispensers, dryers, and fully automated smart litter boxes. PetSnowy provides a range of items that meet the demands and make pets happy, from interactive toys to cosy pet beds. They are driven by a love of animal care to strengthen the relationship between owners and their dogs, guaranteeing happy times spent together.
About PetSnowy Homepage
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https://petsnowy.com/
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