Pets Villa Discount Codes

Pets Villa accepts VISA, Mastercard, American Express, Discover Card, Diners Club, Maestro, and PayPal.

Pets Villa ships within the UK and Ireland.

Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package.

They are unable to change or cancel orders once they have been made due to the speed of their processing department. Cancellations after you have made an order and they've sent your item(s) will incur a return delivery cost (of £4.99, except for in Northern Island, Isle of Man, and Northern Scotland which is £8.99), and any return or collection cost(s). Please send them an email within 14 days of receiving your order if you wish to cancel or return any of the items.

You have 14 days from receiving your order in which to return it. Please send them an email within 14 days of receiving your order, and they'll let you know how to return it or arrange for a collection. Once it gets back to them, you'll receive a full refund of the item(s) minus the cost to return the item(s) of £4.99 except for in Northern Island, Isle of Man, and Northern Scotland which is £8.99, and any return or collection costs.

For security reasons, they can only make refunds to the original payment method you used to place your order. The refund will be processed within 2 working days and reach your account within 30 days. Terms vary between banks and card companies. Customers can see their refund policy on the T&Cs they have with their banks. Typically within 5-7 days, but it may take up to 30. The cost to send the item(s) back in addition to any returns or collection cost(s) will be deducted from your refund. Their cost to send an item back is £4.99 except for in Northern Island, Isle of Man, and Northern Scotland which is £8.99.