What payment methods do you accept?
Jockey Club Racecourses accepts all majors of Debit and Credit Cards.
When should I arrive?
Gates normally open two hours prior to the first race, even on quiet days traffic around the area and onsite can build up so it is best to arrive in plenty of time. On music nights gates generally, open three hours prior to the first race - please check the specific race day page.
Should I buy tickets in advance or just turn up?
It is always recommended for racegoers to purchase tickets or badges prior to race day. Significant discounts can be made on group bookings (20+) in the Be Friendly Enclosure, Grandstand & Paddock, and County Enclosures if the tickets are booked in advance. However, tickets and badges are on sale at each of the enclosure turnstiles (subject to availability).
I've booked my tickets, When will they be delivered?
If you have selected standard mail delivery, tickets will be sent out in advance of the race day. Please note that tickets are generally not sent more than two weeks prior to the fixture. However, their team endeavors to send tickets as soon as possible. Delays may be possible for popular fixtures, such as music evenings and premium race days. If you have selected secure delivery a signature will be required on receipt. If you are unavailable at the time of delivery, a card will be left advising you of the sorting office your order can be collected from.
How do I share tickets with friends?
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Can I print my tickets?
As well as being available to download to your phone using The Jockey Club app, your e-Tickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
Can I get a refund on my tickets?
No refunds will be given on tickets or badges that are purchased and not required or used. Refunds will only be given on tickets and badges if racing is abandoned prior to the first race. For more details, please read their abandonment and refund policy.
