What payment methods do you accept?
They accept all major VISA, Mastercard, Maestro, Credit and Debit cards.
How can I cancel a booking?
All web bookings can be cancelled before reaching the confirmation of payment screen by simply clicking the “cancel” button. If you wish to cancel after the booking has been completed, you will need to contact them directly either by phone or email to cancel. Any cancellation fees that may be incurred follow the same policy as bookings made by any other means.
Do you refund VAT?
Their products and services are provided within the UK and are therefore liable to value-added tax (VAT), charged at the time of booking at the prevailing rate. The onus on processing VAT refunds, where eligible, is on the person making the booking.
When will I receive event documentation for the event?
They generally send out packages approximately one to two weeks before the start of an event. In some cases, the actual tickets will be distributed at the events themselves due to value and problems with security.
Where is the best place to meet my guests?
A pre-event guide is sent to capture guest’s names in advance of each booking. The more accurate the details provided are, the better the meet and greet experience. The best place to meet guests is within your booked facility, where their hostesses will escort upon arrival.