What if I purchase an item and then I see it somewhere else cheaper?
Not to worry! Lumens has a Low-Price Guarantee so there is no reason to hesitate or wait to make your purchase! If you ever find the exact same product advertised for less anywhere, within 30 days of your Lumens purchase.
When do I get my refund once I have returned an item?
They realize that refunds are a priority for their customers. Once they have received and inspected the item we are usually able to apply for the refund onto the original payment card within one week. Keep in mind that due to shipping, inspection, and bank processing times it sometimes takes up to 30 days from the date that you return the item for the refund to appear on your card.
How do I return a product?
If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item. Just contact Customer Service and they will provide pre-paid return labels.
Do I get charged for shipping as each item ships?
If your order includes multiple items and there are shipping charges on the order, all shipping charges are applied with the first shipment. If you have questions on this please contact Customer Service.