What is the payment method?
Luxplus accepts payments through VISA, Mastercard, Maestro, and PayPal.
Where does Luxplus ships?
Luxplus ships within the United Kingdom.
When will be sold out products arrive in stock again?
Sold-out products constantly return to their stocks. In order to ensure that their members get the best prices on the market, they only re-purchase sold-out products if they can guarantee that they can sell them at the same low price as they were sold for previously. Therefore, in some cases, weeks or months may pass before certain products return to stock. Type your email address under sold-out products and receive a notification as soon as they are in stock again. See which products are soon in stock here: https://www.luxplus.co.uk/ordered
How does Luxplus Membership work?
Luxplus is a unique, members concept. Membership entitles you to savings of up to 80% on thousands of products ranging from exclusive brands to well-known everyday items. You save an average of £30 or more on each order and rapidly earn back your monthly membership fee through significant savings. When choosing Member Price, you automatically create a membership with your first order. The first month is free. Subsequent months cost £8.99 per month and your membership is automatically renewed on a monthly basis. You can revoke your membership at any time by logging in at the top right corner of the Luxplus website. Once logged in, you can also check the status of your membership, see how much BonusCash you have earned, and find details about all your orders.
Where is my order?
You will receive an automatic email from Hermes when your order has been dispatched. If you entered your phone number when making your purchase, an SMS will also be sent. Use this mail to see your track and trace number and check the status of your order here: https://www.trackyourparcel.eu/index.php
Note that it may take up to 24 hours for Hermes to register your order from Luxplus.
Are Luxplus products genuine?
They buy their products from some of the largest and most established suppliers throughout the EU. They also carry out quality control checks to ensure that products are up to standard before they are sent out to customers. They can guarantee with 100% certainty that all the products that you purchase from them are genuine.
What is Luxplus return policy?
If a product fails to live up to your expectations, a 30-day return policy is offered, without exception, on all items.