What is the payment method?
Topman accept VISA, Mastercard, American Express, Maestro, Apple Pay, Klarna and PayPal.
When will my order be dispatched?
Once you’ve placed your order Topman will send you an email to let you know they have received your order and confirm the details. After this, they get to work on packing your order. Some orders may take a little longer to dispatch than usual due to the extra social distancing measures they have put in place to keep their employees safe. Once your order has left their warehouse, they will send you an email to let you know that your order is on its way. Your delivery date will be provided at checkout. They dispatch orders through until midnight for delivery the next day. Therefore, don’t worry if it’s getting close to the delivery date and you haven’t heard from them.
Where is my order?
Some orders may take a little longer to arrive than usual due to the extra social distancing measures Topman have put in place to keep their employees and couriers safe. Tracking your order has never been simpler and there is no need to contact them. All you need to do is log in to your account, select the order and click on the ‘tracking number’ link under the order summary box. Alternatively, click the link in your dispatch confirmation email to check the progress of your order.
Can I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.
Do you offer student discounts online?
All students can benefit from a 10% exclusive discount.
Can I cancel my order or an item from my order?
After you have placed your order, Topman promptly start to process your order and they are not able to interfere with this process before your order is dispatched and your card is charged. You are however welcome to return any items, which are no longer required, to them for a full refund.
What is the return policy?
Return your items within 28 days of receipt in order to obtain a refund. You will be unable to generate a return label outside of this time frame.
I returned my order, how long will my refund take?
Please allow 10-28 days from the date you returned your parcel for the funds to be credited back to your original payment method. Please note that some banks may take slightly longer to process your refund.