When will my order be delivered?
Each order is allotted 7-10 business days to process and ship. After the order is processed and shipped out of the WMF Americas warehouse, a shipment confirmation, which will contain the tracking information for the order, will be sent automatically via email.
I used my WMF product and decided I do not like it. Can I return it?
No. Items being returned must be in their original packaging and in unused condition. They should be sent back to them in the original shipping carton before 21 days have expired after they were delivered to you. Items will be inspected after their return to the WMF Americas warehouse to determine their condition. If you return used items to WMF Americas, you may pay a $10.00 shipping fee to have the items shipped back to you.
How do I receive an order tracking number when my order ships?
When your order ships, they will send you a shipping email that will include your order details and UPS tracking number. If you do not receive your shipping email with a tracking number or if there is something wrong with your tracking number, please email them at [email protected]
While using my pressure cooker or other WMF cookware, the bottom plate fell off! Is this a warranty claim?
In most cases, this is not a warranty claim and is usually due to improper use of the cookware. Improper use includes the wrongful and unnecessary use of constant high heat and especially high heat over a period of time.