What is the payment method?
APH accepts VISA, MasterCard, American Express, and PayPal.
Where does APH provides their services?
APH provides their services within the United Kingdom only.
Will I be charged extra if I return later than planned from my holiday?
Don’t worry if your return flight is delayed, most car parks are well aware of the current situation and are bearing this in mind. If you are going to be delayed for an extended period then it is worth contacting your Car Park directly on the number provided on your confirmation or receipt given at check-in. All additional fees for delayed returns are payable directly to the service provider and rates will vary. If you require further information on overstay charges please contact your parking service provider on the number given on your confirmation. It is important for you to also remember that a parking booking cannot be extended with them once the booking has started, for any queries regarding extra time and charges at your car park please call the car park directly. If you have been affected by the collapse of Thomas Cook and they have not answered your questions, please email your query to
[email protected] adding your booking reference number, your date of departure and ‘Thomas Cook’ in the subject line.
Can I cancel or amend a non-flex, super saver or advanced purchase?
Unfortunately, Non-Flexible, Supersaver or Advanced Purchase bookings simply cannot be amended/cancelled because they are offered at a discounted rate off the standard price. The discounted rate is ideal for customers whose plans are definite with little chance that they will need to make a change. However, if you feel your plans are likely to change, they highly recommend booking a fully flexible option at a slightly higher rate, it is often only a few pounds more expensive and could save you money in the long run.
I haven’t received my booking confirmation, what should I do?
Resending your confirmation is easy, visit Manage My Booking, enter your details and simply press ‘Resend my Itinerary’. You can also change the email address you’d like this sent to if you edit your personal details, that way you can ensure that you receive it.
