How do I confirm my reservation?
To pay for your reservation, you can either call at +44 123 3225 114 or enter your credit card information on their secure credit card page. You can also get to this page by clicking on the ‘Home’ tab and then on the ‘Confirm My Quote’ link in the blue bar underneath the tab. All information sent through their web site is encrypted to protect your privacy.
How can I pay?
Auto Europe accepts American Express, Mastercard, and Visa.
How long it will take for my reservation to be confirmed?
They can confirm most reservations within 20 minutes. For last-minute reservations, please call at +44 123 3225 114.
Is there a fee for canceling or changing my reservations?
Auto Europe has no cancellation fee when Auto Europe is advised 48 hours prior to the reserved rental start date, however due to the higher cancellation volume caused by the COVID 19, Auto Europe will be charging a small fee of £20 to cover payment fees and processing the cancellation. Auto Europe does not charge an amendment fee up to 48 hours prior to rental start date however should a reservation be amended the client will have to pay the rate available at the time of change. No refund is possible for cancellations less than 48 hours prior to the reserved rental start date and time and for cancellations after the planned pick update. Auto Europe does not refund should the client show up to the counter without a valid driver’s license. Auto Europe does not refund should the client present an unacceptable credit card at the counter or a credit card with not enough credit for the deposit. Auto Europe does not refund any unused days if the customer does not show up, shows up over 2 hours late without contacting Auto Europe, or returns the vehicle early. In case of a cancellation due to officially acknowledged Force Majeure Auto Europe will charge an administration fee of EUR 30/GBP25 only.
Can I call from overseas?
Instructions will be provided with your confirmation voucher, so you may contact us should you require assistance after departure.