What is the payment method?
Bloom & Wild accepts Visa, Master Card, American Express, PayPal, and Apple Pay.
Can I change the order?
If you wish to change your order or subscription, please do so via the “My Account” area of the Bloom & Wild website or by contacting Customer Delight at [email protected]
They will always do their best to make last-minute changes for you, but they can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 9 am the day before the intended delivery date. At peak periods they begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 10 days’ notice for any changes to be made.
I have received the damaged item. What do I do?
While their flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left them, on a small number of occasions (and for reasons beyond their control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact them so that they can arrange a free replacement at their next available delivery date or a refund. Please note that you will need to email them a photo of the damaged flowers in question within 72 hours of receipt of the flowers in order to be eligible for a refund. If we offer you a refund, they will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
Can I return the item?
Please understand that due to the perishable nature of flowers, they are unable to accept returns. They offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.