What is the payment method?
Ecco Shoes Pacific accepts VISA, Mastercard, and PayPal.
Can I track my order?
You can track your order using the tracking number, found in the shipping confirmation email “Your order has been shipped”. It can take up to 2 working days before you can track the order via Parcel Force tracking.
Can I change or cancel my order?
Once they receive your order it is processed immediately for quick delivery. When you receive your shipping confirmation, it’s no longer possible to change or cancel your order.
If you wish to return any items from your order, please find the grey envelope included in the box which contains a return form and a pre-paid return label.
Can I exchange an item?
You can exchange an article by returning it and then placing a new order in the desired size or colour.
You can either create the order right away or await the refund of your returned order. However, they recommend placing the new order as soon as possible, as they do not have the possibility to reserve goods in their system.
When will I receive my refund?
It takes around 10-12 business days for them to receive and process your return. They will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 days after you receive a return confirmation via email.