What are the Alensa payment methods?
Alensa accepts VISA, Mastercard, Maestro, and PayPal.
Where does Alensa ship?
Alensa ships within the UK only.
Can you exchange for different parameters or products?
If your prescription has changed or you have inadvertently ordered incorrectly, you’ll have to send your unopened or undamaged packages by following the procedure outlined below. Alensa will, in this case, issue a refund, and you are required to make a new order for the desired product at your convenience.
What is Alensa return policy?
If you are not satisfied with your order then you can return it within 14 days from the date of the purchase.
When will my refund be processed?
Please note that refunds will not be processed while parcels are in transit. They must be returned to them and received in undamaged, re-sellable condition before any refund will be processed.
I received the wrong products, what do I do?
In the rare case that you have received products you did not order, please send them a photograph of the items received. (For example: if you ordered a box of 6 lenses, and you received a box of 3, please send them a photo of the front of the box for verification purposes). Once they verify an error on their part, they will act quickly to help you return the incorrect items at their expense and send the correct products as quickly as possible.