Where do you deliver?
EBC Brakes Direct delivers only in European countries.
What is the payment method?
EBC Brakes Direct accepts VISA, Mastercard, American Express, Maestro and PayPal.
How do I cancel an order?
If you wish to cancel your order with EBC Brakes Direct, you can do so by sending an email to [email protected]
You must quote your order reference number on all messages, you also need to include your name, home address, delivery address of the goods if different to a home address, contact details and a description of the items to be cancelled or state whole order. As long as your order has not been shipped, there will be no cost to you. If your order has already been despatched, you can still return it, but under the guidelines given in “EU Distance Selling Law”.
When will my order be processed?
Normally, orders placed on a business working day before 13:00 (UK time) will be processed on that day. Orders placed after 13:00 (UK time) may be processed the following business working day. Any orders processed outside of normal business opening hours will be processed on the next business working day.
What is the return policy?
All returns will be processed within 14 days of receipt of the returned goods. If you have an issue with a brake kit or any of its components, you must return the entire brake kit for a refund or exchange. Individual components from a kit will not be accepted as a return and will not be credited until EBC Brakes Direct receive the full kit components.