Before accepting your parcel upon delivery, they highly recommend inspecting your package to ensure that there are no signs of damage and that all items are included. If the parcel appears damaged or if goods are missing, they encourage you to decline the delivery.
In case any damage or loss is detected after the receipt of the parcel, please contact the ZOEVA Customer Care Team immediately after receiving your order. After 7 days from the day of delivery, it will no longer be possible to file a claim.
To process your request, they require photos of the outside of the parcel, the invoice, and all its contents. Additionally, they ask you not to dispose of the shipping box in case it needs to be inspected.